Terms & Conditions

These general terms and conditions of sale govern all relations between Powerkiter, a limited liability company with capital of €4,500, registered in the Aix-en-Provence Trade and Companies Register under number 797534047 (hereinafter "the Company"), and its customers.

To contact Customer Service:
- By phone : monday to Friday, 09h to 12h and 14h to 17h
- By email: contact@powerkiter.en

Return packages :
Powerkiter - OutSide Shop
1581 avenue Paul Julien
ZA de l'Angesse


The purpose of these general terms and conditions of sale is to define the terms and conditions of sale to the customer via the site https://www.powerkiter.fr/en/(hereinafter the "Site") of products by the Company (hereinafter the "Products").


These General Terms and Conditions are in force and applicable as of October 15, 2013, and express the entirety of the obligations and rights of the Parties. The Customer may save and/or print them.

The customer acknowledges having read the general terms and conditions of sale and expressly declares acceptance of them. This acceptance will be given for each order once the Customer has ticked the box "I accept the general sales conditions". In this sense, the Customer unreservedly accepts all the stipulations of these conditions, to the exclusion of all others.

The general conditions of sale are those in force on the Site at the date of validation of the order by the Customer.

The fact that the Company does not invoke any of the clauses of the general terms and conditions of sale at a given time may not be interpreted as a waiver of the right to invoke any of the said clauses at a later date.

The Company reserves the right to modify these terms and conditions of sale at any time without notice and without prejudice to any person.

If any provision of the general terms and conditions of sale is found to be invalid by virtue of a rule of law or a final court decision, it shall be deemed unwritten, without invalidating the general terms and conditions of sale as a whole or affecting the validity of the other provisions.


3.1 - Ordering procedure

The Customer places his order in accordance with the indications appearing on the Site and summarized as follows:
- The customer selects items and adds them to the basket;
- The customer registers his contact and billing information;
- The customer confirms his order;
- The customer chooses his payment method and validates his payment.

3.2 Definitive nature of the order

Orders placed on the Site are considered to be binding when the Customer has confirmed acceptance of these General Terms and Conditions and registered payment. The contract is considered valid and accepted when said orders are confirmed by the Company by e-mail within 48 hours of the order being placed by the Customer.

Failure by the Company to confirm an order within these time limits shall not be construed as confirmation and acceptance of the order.

The Company reserves the right not to confirm the order, in particular in the event of refusal of authorization of payment on behalf of the officially accredited organizations or in the event of non-payment of a preceding order or of dispute of payment in the course of treatment, in the event of incomplete order, or in the presence of a procedure of withdrawal engaged concerning one or more of the ordered products. The Company will inform the Customer by e-mail.

The Company also reserves the right not to confirm an order if it deems the order to be fraudulent, for example and without limitation, if the quantities ordered are abnormally high in relation to the quantities usually ordered by customers in their capacity as consumers, without any reason or notice period.


Product sales are limited by the quantities of products available in stock or on order from the company's suppliers. Products are offered to customers while stocks last.

In the event of total or partial unavailability of a product after validation of the order by the Customer, the Company will inform the Customer within 30 days of validation of the order, by e-mail or telephone, of the cancellation or partial delivery of the order.

In accordance with article L 121-20-3 of the French Consumer Code, in the event that a product is unavailable, the Customer will be given the opportunity:
- Or to be reimbursed within thirty days of payment of the order;
- Or to obtain from the Company a product or service of equivalent quality and price, while stocks last.


Prices on the Siteare in euros and include value-added tax. Product prices are those appearing on the Company's Site on the day of the order. The Company reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order.


6.1 - Terms of payment

The company accepts payment by bank transfer or credit card (Carte Bleue, Visa, Mastercard) and American Express.

The credit card must be issued in France by a bank domiciled in Metropolitan France (including Corsica and Monaco). Payment of the order will be made at the time of validation of the order by the Customer, i.e. once the Sale has been validated.

The company accepts payment by cheque. The order is validated and dispatched once the cheque has been received and cashed. Orders placed by cheque will be reserved for a period of 5 working days, after which the order will be cancelled if the cheque is not received.

6.2 - Payment security

All banking transactions on the Site are secure. The Company uses the SSL (Secure Sockets Layer) protocol of its service provider, which encrypts information in order to protect all data relating to personal information and means of payment.

The information communicated when the order is placed (card number and validity date) will not be stored on the Company's servers.

To increase security, the Customer must provide this information with each new order.

6.3 - Default of payment

The Customer guarantees the Company that the means of payment used is valid and not the result of a fraudulent transaction.

In the case of an order that has not been paid for in full or in part by the Customer, the Company undertakes to inform the Customer by e-mail and to ask the Customer to remedy the situation.

In the absence of a response or solution within five (5) days, the Company reserves the right, in particular, to refuse to deliver the order, to cancel all current orders or to suspend the Customer's account.

Furthermore, the Company reserves the right to suspend any order in the event of refusal of payment authorization by financial institutions.


Products are delivered to the address given by the Customer when validating the order.It is the Customer's responsibility to check the condition of the delivery and to make any reservations or claims that appear justified, or even to refuse the parcel if it is likely to have been opened or if it bears obvious signs of deterioration, without prejudice to the period available to the Customer under his right of withdrawal.

7.1 - Delivery time

From the moment the Customer places an order for a Product on the Company's Site, the maximum delivery time is 20 working days, unless special conditions are stipulated to the Customer when the order is placed, as well as in the description of the particular sales conditions for the Product available on the Site. Delivery times are specified on each product sheet and are given in working days (saturday and Sunday not included).

7.2 - Shipping time

Items in stock are dispatched within 24 hours of the order being placed on the Site. All orders validated before 12pm (Monday to Friday) are dispatched the same day.

7.3 - Product returns

All returns must be specifically requested from the Company's customer service department by email at: contact@powerkiter.fr within 7 days of delivery. All products must be returned in their original packaging.


In accordance with article L.121-20 of the French Consumer Code, the customer has a cooling-off period of 14 (fourteen) clear days from the date of delivery of the order to return a product or request an exchange, without having to give any reason or pay any penalties, excluding delivery costs incurred by the return. Returned products must be in new condition, in their original packaging and unused. To organize a return, contact us.


The Company reserves the right to modify the information published online at any time, in particular when updating the site. Likewise, the Company reserves the right to interrupt or suspend all or part of the Site's functionalities at any time and without notice.


10.1 - Use of personal data

Customers have the right to access, rectify or object to any personal data collected concerning them. These rights may be exercised via the Site, by e-mail to contact@powerkiter.fr or by post to Powerkiter - 1581 avenue Paul Julien - ZA de l'Angesse - 13100 LE THOLONET.

The Company undertakes to respect the confidentiality of these personal data and to process them in compliance with the French Data Protection Act.

10.2 - Newsletter

If the Customer accepts at the time of registration, or at any time thereafter by logging on to this same section, he/she will receive promotional offers via the Company's newsletter by e-mail. Customers may unsubscribe by clicking on the appropriate link in the newsletter or by contacting Customer Service.


Powerkiter utilise les Cookies afin de vous proposer la meilleure expérience de Shopping. Merci de cliquer sur "Accepter" pour continuer la navigation.